If you do not love your recent purchase we will provide a refund/exchange for any unopened, unused products purchased from our website within 30 days of purchase. Once your package has been received at our warehouse, your refund will be issued within 3-5 business days back to your original payment method, minus original shipping charges. Exchanges can only be made for items of equal or lesser value. To initiate a return or exchange contact us at hello@lulurosecosmetics.co.nz with your order number and reason for return.